Frequently Asked Questions

To fit your busy lifestyle, we offer convenient weekday hours, including extended evening availability:

• Monday – 7:00am – 4:00pm
• Tuesday – 7:00am – 4:00pm
• Wednesday – 7:00am – 7:00pm
• Thursday – 7:00am – 4:00pm
• Friday – 7:00am – 2:30pm
• Saturday – Closed
• Sunday – Closed

Yes! We are currently welcoming new patients to Graystone Dental and look forward to meeting you and your family.

Please bring your provincial health card, your dental insurance information, and any recent dental records or X-rays if you have them.

You can simply request that your previous clinic send copies of your records directly to us. Most offices require you to sign a standard consent form before they can release the files.

Absolutely. We offer direct billing to most major insurance providers. Just bring your insurance card or policy details to your visit so we can process the claim on your behalf.

Our administrative team works closely with you and your provider to navigate your policy. We provide clear, detailed estimates so you understand exactly what is covered and what your out-of-pocket costs will be before treatment begins.

Yes, we are proud participants in the CDCP. Please mention this when booking so we can ensure your billing is handled correctly from the start.

We generally recommend a routine exam and professional cleaning every six months. These regular visits allow us to remove tartar and catch minor issues like cavities or early gum disease before they become serious.

Our dentists perform a thorough evaluation of your teeth, gums, and existing dental work. We also include a vital oral cancer screening and use digital X-rays when necessary to identify issues hidden beneath the surface.

We recommend a first visit by age one, or when their first tooth emerges. Early visits help children build a positive relationship with the dentist and allow us to monitor their development right from the start.

With modern techniques and local anesthetics, a root canal is typically no more uncomfortable than getting a standard filling. Our priority is your comfort, and we use effective numbing to ensure the procedure is virtually painless.

Signs include persistent pain, extreme sensitivity to temperature, gum swelling, or a darkening tooth. A root canal is often the best way to save your natural tooth and stop the infection at its source.

A dental implant is a permanent replacement for a missing tooth consisting of:

• The Implant: A titanium root that integrates with your jawbone.
• The Abutment: A custom connector piece.
• The Restoration: A crown, bridge, or implant-supported denture that looks and functions like a natural tooth.

While the surgery takes about one to two hours, the total process—including healing and integration—can take several months. We can often provide a temporary restoration so you can smile with confidence throughout the healing phase.

Because they are made of biocompatible titanium, dental implants are designed to be a lifetime solution, typically lasting 20–25 years or more with proper care.

Professional whitening uses higher-concentration agents for faster, more dramatic results. Our treatments are professionally applied to ensure even results while minimizing tooth sensitivity.

A veneer is a thin shell that covers only the front of the tooth for aesthetics. A crown (or cap) covers the entire tooth down to the gum line, providing essential strength to cracked, decayed, or weakened teeth.

Coverage depends on your specific plan. While whitening and veneers are often considered elective, crowns are frequently covered because they provide structural restoration. We are happy to help you check your specific benefits.

Any situation requiring immediate care to stop bleeding, alleviate severe pain, or save a tooth is an emergency. This includes knocked-out teeth, abscesses, or severe fractures that expose the nerve.

We prioritize emergencies and aim to see you as soon as possible, often on the same day. If you are in pain, call Graystone Dental immediately so we can fit you into our schedule.

Handle the tooth by the crown (not the root), rinse it gently, and try to place it back in the socket. If that isn’t possible, keep it in a small container of milk and get to our office immediately—time is the most critical factor in saving the tooth.